Assess Safety & Mitigate Damage
Prioritize medical needs, contact emergency services when required, and make temporary repairs to prevent additional loss while documenting expenses.
Claims
Claims guidance when you need it most.
If you experience a loss, start with safety, document what happened, and call our office before filing whenever possible. We can help you understand your options and the next step.
What to do first
Start with these four steps.
A calm, organized first response helps protect your safety, property, and documentation.
Document the Incident
Capture photos, gather details such as date, time, location, and involved parties, and retain receipts for any expenses related to the loss.
Consult the Agency Before Filing
Speak with the Eidman team to evaluate whether filing a claim is the best financial move or if paying out-of-pocket will avoid future surcharges.
Work With the Carrier Adjuster
Once a claim is opened, expect a claim number, adjuster assignment, inspection, settlement offer, and coordination with vetted service providers.
Before you file
- Review the damage alongside your deductible before opening a claim.
- Smaller losses may be less expensive to handle out of pocket.
- A claim can affect future premiums or carrier options.
- If you are unsure, call our office first and we will help you think it through.
Have this ready
- Your policy number and the best phone number to reach you.
- The date, time, location, and a short summary of what happened.
- Photos, videos, police reports, or incident details when available.
- Receipts for temporary repairs or emergency expenses.
Once a claim is opened
- You will usually receive a claim number and adjuster contact information.
- The carrier may request documentation, photos, statements, or an inspection.
- Keep copies of emails, estimates, invoices, and claim notes.
- Ask questions before approving repairs or accepting a settlement.